Privacy Policy

Introduction

Biohazard Cleanup San Francisco ("we," "our," or "us") operates the website located at www.biohazardcleanupsanfrancisco.org and provides biohazard cleanup and remediation services in San Francisco, California. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

We understand that the situations leading to biohazard remediation are often sensitive and personal. We treat all information related to our clients and their properties with the utmost confidentiality and discretion.

Information We Collect

Information You Provide Directly

When you contact us by phone, email, or through our website, we may collect:

• Your name and contact information (phone number, email address)
• Property address and access details
• General description of the cleanup situation
• Insurance information, when voluntarily provided for documentation purposes
• Information about your role (property owner, tenant, property manager, family member, legal representative)

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and operating system
• Pages visited, time spent on pages, and referring URLs
• Device type and screen resolution

Information Related to Services

During the course of providing biohazard remediation services, we may create or collect:

• Site assessment notes and work scope documentation
• Photographs of affected areas (with your authorization)
• Written estimates, invoices, and project records
• Waste handling and disposal records, where applicable

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested information
• Schedule on-site assessments and coordinate cleanup services
• Prepare written estimates and scope-of-work documentation
• Communicate with you about ongoing or completed projects
• Provide documentation that may support insurance claims, when requested
• Comply with applicable legal and regulatory requirements
• Improve our website and services

Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: With waste transport and disposal companies, repair contractors, or other professionals directly involved in your project, only to the extent necessary to perform the work
• Insurance Companies: When you specifically authorize us to share documentation with your insurance provider
• Legal Requirements: When required by law, subpoena, court order, or government request
• Safety: When necessary to protect the rights, safety, or property of our company, clients, or the public

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, comply with applicable legal requirements, resolve disputes, and enforce our agreements. Project documentation may be retained for a reasonable period following service completion to support any warranty, insurance, or compliance needs.

Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your personal information, subject to applicable legal requirements
• The right to opt out of certain uses of your information

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). To exercise any of these rights, please contact us using the information provided below.

Cookies and Tracking Technologies

Our website may use cookies, web beacons, and similar technologies to enhance your browsing experience, analyze website traffic, and understand how visitors interact with our site. You can control cookie settings through your browser preferences. Disabling cookies may affect certain website functionality.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Children's Privacy

Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Phone: (628) 270-5411
• Address: 36 Laskie St, San Francisco, CA 94103
• Hours: Open 24/7
• Website: Contact Page