Effective Date: January 1, 2026 | Last Updated: September 1, 2026
Acceptance of Terms
By accessing or using the website operated by Biohazard Cleanup San Francisco ("we," "our," or "us") at www.biohazardcleanupsanfrancisco.org, or by engaging our biohazard cleanup and remediation services, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or services.
Description of Services
Biohazard Cleanup San Francisco provides professional biohazard cleanup and remediation services for residential and commercial properties in San Francisco, California. Our services include, but are not limited to:
- Crime scene cleanup and remediation
- Blood cleanup and decontamination
- Unattended death cleanup
- Hoarding cleanup and property clearing
- Sewage backup cleanup
- Encampment cleanup
- Odor removal and treatment
- Trauma scene cleanup
- Suicide aftermath cleanup
The specific scope of work for any project is determined through an on-site assessment and documented in a written estimate or scope-of-work agreement that must be accepted by the authorized property contact before work begins.
Service Agreement
Our services are governed by the following conditions:
- Authorization: Work will only commence after written or verbal authorization from the property owner, authorized agent, legal representative, or property manager. We may require verification of authority in certain situations.
- Scene Release: For situations involving law enforcement (such as crime scenes or unattended deaths), we require confirmation that the property has been officially released by the investigating authority before we begin work.
- Access: The client is responsible for providing safe and legal access to the property. We may need to coordinate with building management, HOAs, or other parties to arrange appropriate access.
- Estimate Changes: If our on-site assessment reveals conditions that differ significantly from the initial evaluation, we will discuss any necessary scope changes and revised pricing with the authorized contact before proceeding. Additional contamination discovered during remediation may require an updated estimate.
Payment Terms
- Payment terms are outlined in the written estimate or service agreement for each project.
- We accept common forms of payment and can provide documentation to support insurance claims when requested.
- If insurance coverage is anticipated, the client remains responsible for any deductibles, non-covered portions, or full payment in the event the insurance claim is denied.
- Late payments may be subject to applicable interest or fees as outlined in the service agreement.
Client Responsibilities
As a client engaging our services, you agree to:
- Provide accurate information about the situation and property conditions to the best of your knowledge
- Disclose any known hazards or conditions that could affect the safety of our team (e.g., structural damage, chemical contamination, animal presence)
- Ensure the property has been released by any investigating authorities, where applicable
- Secure authorization from relevant parties (co-owners, HOAs, landlords) as needed
- Remove or secure personal belongings of value prior to our work, or coordinate with our team regarding items in the affected area
- Provide reasonable access to the property, including utilities (water, electricity) needed for the remediation process
Limitations of Service
Our biohazard remediation services have certain limitations:
- We do not perform structural repairs, general construction, painting, or finish work. These services should be arranged separately after remediation is complete.
- We do not perform mold remediation, asbestos abatement, or lead paint removal. These specialized services require separate professional engagement.
- We are not responsible for pre-existing damage, wear, or conditions unrelated to the biohazard event.
- Our services address biological contamination. Other types of contamination (chemical, environmental) may require different specialized services.
- In some cases, contamination may have migrated into structural components (subfloor, wall cavities, concrete) that are beyond the scope of standard surface remediation. We will identify these situations during our assessment and discuss options with you.
Website Use
Your use of our website is subject to the following conditions:
- The content on this website is for general informational purposes only and does not constitute professional advice.
- You may not copy, reproduce, distribute, or create derivative works from website content without our written permission.
- You agree not to use the website for any unlawful purpose or in a way that could damage, disable, or impair the website.
- We reserve the right to modify, update, or remove website content at any time without notice.
Intellectual Property
All content on this website — including text, images, graphics, logos, and design elements — is the property of Biohazard Cleanup San Francisco and is protected by applicable intellectual property laws. You may not use our trademarks, logos, or content without written permission.
Limitation of Liability
To the fullest extent permitted by applicable law:
- Our total liability for any claim arising from our services shall not exceed the amount paid for the specific service giving rise to the claim.
- We shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or services.
- We are not liable for delays caused by circumstances beyond our reasonable control, including weather, access restrictions, utility failures, or actions by third parties.
Indemnification
You agree to indemnify and hold harmless Biohazard Cleanup San Francisco, its owners, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising from your breach of these Terms of Service or your misuse of our website or services.
Dispute Resolution
Any disputes arising from these Terms of Service or our services shall be governed by the laws of the State of California. Both parties agree to attempt to resolve disputes through good-faith negotiation before pursuing formal legal action. Any legal proceedings shall be conducted in the courts located in San Francisco County, California.
Severability
If any provision of these Terms of Service is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
Changes to These Terms
We reserve the right to update or modify these Terms of Service at any time. Changes will be reflected by updating the "Last Updated" date at the top of this page. Your continued use of our website or services following any changes constitutes your acceptance of the revised terms.
Contact Us
If you have questions about these Terms of Service, please contact us:
